{"id":23499,"date":"2025-05-05T15:58:02","date_gmt":"2025-05-05T15:58:02","guid":{"rendered":"https:\/\/site.itshrt.com\/worldnews\/unitedhealths-move-to-end-cyberattack-loan-lifeline-upsets-medical-providers\/"},"modified":"2025-05-05T15:58:02","modified_gmt":"2025-05-05T15:58:02","slug":"unitedhealths-move-to-end-cyberattack-loan-lifeline-upsets-medical-providers","status":"publish","type":"post","link":"https:\/\/site.itshrt.com\/worldnews\/unitedhealths-move-to-end-cyberattack-loan-lifeline-upsets-medical-providers\/","title":{"rendered":"UnitedHealth\u2019s Move to End Cyberattack Loan Lifeline Upsets Medical Providers"},"content":{"rendered":"<p> <script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6606220950177433\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- ItShrt World News -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-6606220950177433\"\r\n     data-ad-slot=\"1882483372\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\r\n<br \/>\n<\/p>\n<div data-testid=\"companionColumn-0\">\n<div class=\"css-53u6y8\">\n<p class=\"css-at9mc1 evys1bk0\">Two independent medical practices in Minnesota once hoped to expand operations but have spent the past year struggling to recover from the cyberattack on a vast UnitedHealth Group payment system.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Odom Health &amp; Wellness, a sports medicine and rehabilitation outfit, and the Dillman Clinic &amp; Lab, a family medicine practice, are among the <a class=\"css-yywogo\" href=\"https:\/\/www.nytimes.com\/2024\/05\/23\/health\/cyberattack-ascension-hospitals-patient-data.html\" title=\"\">thousands of medical offices<\/a> that experienced sudden financial turmoil last year. The <a class=\"css-yywogo\" href=\"https:\/\/www.nytimes.com\/2024\/03\/29\/health\/cyber-attack-unitedhealth-hospital-patients.html\" title=\"\">cyberattack<\/a> against Change Healthcare, a division of United, paralyzed much of the nation\u2019s health-care payment system for months.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Change lent billions of dollars to medical practices that were short on cash but has begun demanding repayments.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Dillman and Odom are suing United in U.S. District Court in Minneapolis, accusing the corporation of negligence related to the cyberattack and claiming they sustained excessive expenses because of the attack\u2019s fallout.<\/p>\n<\/div>\n<aside class=\"css-ew4tgv\" aria-label=\"companion column\"\/><\/div>\n<div data-testid=\"companionColumn-1\">\n<div class=\"css-53u6y8\">\n<p class=\"css-at9mc1 evys1bk0\">In addition, Odom and Dillman asserted in court filings that the company\u2019s insurance arm, UnitedHealthcare, has in turn been denying claims to cover patient care for being submitted late.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Lawmakers viewed the chaos caused by the cyberattack as a result of United\u2019s seemingly insatiable desire to buy up companies like Change, alongside doctors\u2019 practices and pharmacy businesses. The widespread disruption was a reminder of how deeply United\u2019s sprawling subsidiaries had become embedded in the nation\u2019s health care system.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">\u201cThis is yet another sign that the rapid consolidation of major health care companies has harmed, rather than helped, American patients and doctors,\u201d Senator Ron Wyden, Democrat of Oregon, said of the financial bind that the cyberattack had placed on practices.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Last month, the American Medical Association sent a letter to Optum, the UnitedHealth division that owns Change, saying that it was concerned that many practices were being pressured to repay loans despite continued financial difficulties from the cyberattack.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Since March 2024, Change had provided $9 billion in interest-free loans to more than 10,000 medical providers, including $569,680 to Odom and $157,600 to Dillman.<\/p>\n<\/div>\n<aside class=\"css-ew4tgv\" aria-label=\"companion column\"\/><\/div>\n<div data-testid=\"companionColumn-2\">\n<div class=\"css-53u6y8\">\n<p class=\"css-at9mc1 evys1bk0\">A year later, roughly $5.5 billion had been repaid, United said in court filings. About 3,500 practices, including Odom, Dillman and six other plaintiffs in the lawsuits, had made no repayments as of April 1. Several other practices and patients have also filed suits against United.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">In a statement, Change said it would \u201ccontinue to actively work with providers to identify flexible repayment plans based on the individual circumstances of providers and their practices.\u201d<\/p>\n<p class=\"css-at9mc1 evys1bk0\">It added, \u201cWe have also worked with UnitedHealthcare to ensure the claims it receives are reviewed in light of the challenges providers experienced, including waiving timely filing requirements for the plans under its control.\u201d<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Change compared its efforts to recoup loans to those by the Centers for Medicare and Medicaid Services. After the cyberattack, C.M.S. provided accelerated payments to practices to cover Medicare billings delayed by the cyberattack. It has <a class=\"css-yywogo\" href=\"https:\/\/www.cms.gov\/newsroom\/fact-sheets\/change-healthcare\/optum-payment-disruption-chopd-accelerated-payments-part-providers-and-advance#:~:text=Recoupment%20will%20continue%20for%20a,payments%20issued%20under%20this%20program.\" title=\"\" rel=\"noopener noreferrer\" target=\"_blank\">since garnished<\/a> Medicare claims to recoup the funds.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">In court filings, United cited data showing that only a small percentage of Odom\u2019s and Dillman\u2019s health care claims were rejected for being \u201cuntimely,\u201d although those denials increased after the cyberattack.<\/p>\n<\/div>\n<aside class=\"css-ew4tgv\" aria-label=\"companion column\"\/><\/div>\n<div data-testid=\"companionColumn-3\">\n<div class=\"css-53u6y8\">\n<p class=\"css-at9mc1 evys1bk0\">Calling the plaintiffs\u2019 motions a \u201ccollective shakedown,\u201d UnitedHealth has also requested that the district court reject their request for an injunction against repayment of loans, arguing that they did not have the right to interfere in its business with thousands of other loan recipients.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">An injunction, United argued, could be used by other medical practices to \u201chold hostage billions of dollars.\u201d<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Dr. Megan Dillman, who specializes in pediatrics and internal medicine, said she had opened her Lakeville, Minn., practice in 2022 to \u201cbring the joy back to medicine.\u201d She said she spent far more time with patients than the spartan 15 minutes that corporate health care operations have increasingly required of their doctors.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">\u201cI have some patients where I don\u2019t think they would be here today if we didn\u2019t exist,\u201d Dr. Dillman said, citing cancers she had detected that had been missed by more hurried doctors.<\/p>\n<\/div>\n<aside class=\"css-ew4tgv\" aria-label=\"companion column\"\/><\/div>\n<div data-testid=\"companionColumn-4\">\n<div class=\"css-53u6y8\">\n<p class=\"css-at9mc1 evys1bk0\">Her husband, Richard Dillman, runs the business side of the practice. He called United\u2019s repayment demands \u201ca kick in the teeth.\u201d<\/p>\n<\/div>\n<aside class=\"css-ew4tgv\" aria-label=\"companion column\"\/><\/div>\n<div data-testid=\"companionColumn-5\">\n<div class=\"css-53u6y8\">\n<p class=\"css-at9mc1 evys1bk0\">\u201cI\u2019d rather go through the Special Forces qualification course back to back \u2014 to back to back \u2014 than ever do this again,\u201d said Mr. Dillman, a former Green Beret.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">At the time of the cyberattack, Change\u2019s medical-billing clearinghouse processed about 45 percent of the nation\u2019s health care transactions, or about $2 trillion annually. The company had to take its services offline in February 2024 to contain damage from the attack, halting much of the health care system\u2019s cash flow and unleashing chaos.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">The associated breach of private information was the <a class=\"css-yywogo\" href=\"https:\/\/www.cybersecuritydive.com\/news\/change-healthcare-attack-affects-190-million\/738369\/#:~:text=from%20your%20inbox.-,UnitedHealth%20hikes%20number%20of%20Change%20cyberattack%20breach%20victims%20to%20190M,ever%20reported%20to%20federal%20regulators.\" title=\"\" rel=\"noopener noreferrer\" target=\"_blank\">largest reported<\/a> in U.S. health-care history. In January, United <a class=\"css-yywogo\" href=\"https:\/\/www.reuters.com\/business\/healthcare-pharmaceuticals\/unitedhealth-confirms-190-million-americans-affected-by-hack-tech-unit-2025-01-24\/\" title=\"\" rel=\"noopener noreferrer\" target=\"_blank\">increased<\/a> the reported number of people whose personal data had been exposed to 190 million <a class=\"css-yywogo\" href=\"https:\/\/www.reuters.com\/technology\/cybersecurity\/hack-unitedhealths-tech-unit-impacted-100-mln-people-2024-10-24\/\" title=\"\" rel=\"noopener noreferrer\" target=\"_blank\">from 100 million<\/a>.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">The U.S. Department of Health and Human Services\u2019s Office of Civil Rights opened <a class=\"css-yywogo\" href=\"https:\/\/www.hhs.gov\/hipaa\/for-professionals\/special-topics\/change-healthcare-cybersecurity-incident-frequently-asked-questions\/index.html\" title=\"\" rel=\"noopener noreferrer\" target=\"_blank\">an investigation<\/a> into the ransomware attack in March 2024. An agency spokesperson stated that it \u201cdoes not generally comment on current or open investigations.\u201d Some health care companies have been fined for breaches involving patient data.<\/p>\n<\/div>\n<aside class=\"css-ew4tgv\" aria-label=\"companion column\"\/><\/div>\n<div data-testid=\"companionColumn-6\">\n<div class=\"css-53u6y8\">\n<p class=\"css-at9mc1 evys1bk0\">Company officials <a class=\"css-yywogo\" href=\"https:\/\/d1dth6e84htgma.cloudfront.net\/Witty_Testimony_OI_Hearing_05_01_24_5ff52a2d11.pdf\" title=\"\" rel=\"noopener noreferrer\" target=\"_blank\">have said<\/a> that the hackers infiltrated Change\u2019s systems by obtaining compromised login credentials and using a portal for entry that did not require multifactor authentication.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">United officials confirmed that the company had paid a $22 million ransom to the Russian cybercriminals who claimed responsibility. The corporation <a class=\"css-yywogo\" href=\"https:\/\/www.unitedhealthgroup.com\/content\/dam\/UHG\/PDF\/investors\/2024\/2025-16-01-uhg-reports-fourth-quarter-results.pdf\" title=\"\" rel=\"noopener noreferrer\" target=\"_blank\">reported<\/a> in a January earnings report that the cyberattack had by then cost $3.1 billion.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Health care reimbursements didn\u2019t begin to channel relatively freely through Change until June 2024, although United said that some of its systems had taken longer to come back online and that a few were still <a class=\"css-yywogo\" href=\"https:\/\/www.unitedhealthgroup.com\/ns\/changehealthcare.html#latestupdates\" title=\"\" rel=\"noopener noreferrer\" target=\"_blank\">not at 100 percent<\/a>.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">At congressional hearings in May 2024, <a class=\"css-yywogo\" href=\"https:\/\/www.nytimes.com\/2024\/05\/01\/health\/united-health-cyberattack-senate.html\" title=\"\">senators slammed Andrew Witty, United\u2019s chief executive<\/a>, for how the company had handled the cyberattack and the disruption it caused thousands of providers. Mr. Witty testified that the company had \u201cno intention of asking for repayment until providers determine their business is back to normal.\u201d<\/p>\n<p class=\"css-at9mc1 evys1bk0\">The loan terms stipulated that Change would not demand repayment until \u201cafter claims processing and\/or payment processing services and payments impacted during the service disruption period are being processed.\u201d<\/p>\n<\/div>\n<aside class=\"css-ew4tgv\" aria-label=\"companion column\"\/><\/div>\n<div data-testid=\"companionColumn-7\">\n<div class=\"css-53u6y8\">\n<p class=\"css-at9mc1 evys1bk0\">The meaning of \u201cbeing processed\u201d is now at the center of the court cases.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Change began seeking repayment from Dillman and Odom through what the medical practices characterized in court filings as a succession of increasingly aggressive letters. Both practices told Change they were unable to repay and neither accepted repayment plan offers. Change then in January demanded full repayment and threatened to withhold future reimbursements for patients\u2019 health care.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">\u201cIt\u2019s disappointing but not surprising that UnitedHealth Group has decided to prioritize its bottom line over the well-being of families and small businesses,\u201d said Mr. Wyden, who led the Senate hearing on the cyberattack.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">The A.M.A. called upon the company to negotiate \u201can individualized, realistic repayment plan\u201d with each practice.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Dr. Catherine Mazzola, who runs a pediatric neurology and neurosurgery practice in New Jersey, is among many others who have also battled with United over the loans.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">\u201cOptum, in my opinion, is acting like a loan shark trying to rapidly collect,\u201d Dr. Mazzola, who is not a plaintiff in the lawsuits against United, said of the division that owns Change.<\/p>\n<\/div>\n<aside class=\"css-ew4tgv\" aria-label=\"companion column\"\/><\/div>\n<div data-testid=\"companionColumn-8\">\n<div class=\"css-53u6y8\">\n<p class=\"css-at9mc1 evys1bk0\">Dr. Mazzola received a $535,000 loan, and she said she had later told Change she could not repay it. She proposed a schedule but received no response. So she began paying $10,000 a month in January. But without any warning, she said, United began garnishing her reimbursements.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Today, Dr. Odom employs about 110 people, many of whom provide rehab to older people in assisted-living facilities. If his practice had to repay the Change loan immediately, his lawsuit asserted, he would have to lay off at least 22 staff members. Dr. Odom said that could prompt assisted-living chains to drop his services and cause more financial harm.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">\u201cWe face an uphill battle as such a small company,\u201d said Dr. Meghan Klein, Odom\u2019s president. Speaking to the gulf between her company\u2019s finances and United\u2019s, she said: \u201cWhat is little impact to them is huge impact to us. These are a lot of people\u2019s lives that we\u2019re worried about.\u201d<\/p>\n<p class=\"css-at9mc1 evys1bk0\">The Dillman Clinic, which derives about one-quarter of its income from United insurance reimbursements, would face bankruptcy if forced to fully repay its loan, according to its lawsuit.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">Having leveraged their house, their cars and their retirement accounts against their practice, the Dillmans would lose all of their assets to bankruptcy, including their home, they said.<\/p>\n<\/div>\n<aside class=\"css-ew4tgv\" aria-label=\"companion column\"\/><\/div>\n<div data-testid=\"companionColumn-9\">\n<div class=\"css-53u6y8\">\n<p class=\"css-at9mc1 evys1bk0\">\u201cPart of the goal of being here is to have control over my schedule,\u201d Dr. Dillman said. But the cyberattack-driven chaos has consumed the couple\u2019s time, leaving little for their 6-year-old daughter.<\/p>\n<p class=\"css-at9mc1 evys1bk0\">\u201cThere are days I see her for an hour,\u201d Dr. Dillman said. \u201cI\u2019m missing her childhood.\u201d<\/p>\n<\/div>\n<aside class=\"css-ew4tgv\" aria-label=\"companion column\"\/><\/div>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6606220950177433\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- ItShrt World News -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-6606220950177433\"\r\n     data-ad-slot=\"1882483372\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\r\n<br \/>\n<br \/><a href=\"https:\/\/www.nytimes.com\/2025\/05\/05\/health\/unitedhealth-cyberattack-loans-lawsuits.html\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Two independent medical practices in Minnesota once hoped to expand operations but have spent the past year struggling to recover<\/p>\n","protected":false},"author":1,"featured_media":23500,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[6848,2640,2118,844,1412,4416,138,140,551,2805,3635,193,111,301],"class_list":["post-23499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-science","tag-american-medical-assn","tag-centers-for-medicare-and-medicaid-services","tag-cyberattacks-and-hackers","tag-doctors","tag-elderly","tag-federal-courts-us","tag-health-insurance-and-managed-care","tag-medicare","tag-medicine-and-health","tag-minneapolis-minn","tag-optum-inc","tag-suits-and-litigation-civil","tag-united-states-politics-and-government","tag-unitedhealth-group-inc"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>UnitedHealth\u2019s Move to End Cyberattack Loan Lifeline Upsets Medical 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