{"id":12603,"date":"2025-03-13T13:44:10","date_gmt":"2025-03-13T13:44:10","guid":{"rendered":"https:\/\/site.itshrt.com\/worldnews\/social-security-administration-to-curtail-some-toll-free-phone-services\/"},"modified":"2025-03-13T13:44:10","modified_gmt":"2025-03-13T13:44:10","slug":"social-security-administration-to-curtail-some-toll-free-phone-services","status":"publish","type":"post","link":"https:\/\/site.itshrt.com\/worldnews\/social-security-administration-to-curtail-some-toll-free-phone-services\/","title":{"rendered":"Social Security Administration to curtail some toll-free phone services"},"content":{"rendered":"<p> <script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6606220950177433\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- ItShrt World News -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-6606220950177433\"\r\n     data-ad-slot=\"1882483372\"\r\n     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class=\"lazyload embed__frame\" data-width=\"1920\" data-height=\"1080\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\" id=\"how-the-social-security-administration-plans-to-take-back-overpayments-to-americans--hero\" title=\"Video: How the Social Security Administration plans to take back overpayments to Americans\" data-sort-time=\"1741727393000\" data-update-time=\"1741727393000\"><\/iframe><\/p><\/div>\n<p>          <button class=\"player-overlay__button--icon-close__mobile\" data-target=\"\" aria-label=\"Close sticky player\"><br \/>\n        <svg class=\"player-overlay__button--icon\">\n          <use xlink:href=\"#player-icon-close\"\/>\n        <\/svg><br \/>\n      <\/button><\/p><\/div>\n<\/p><\/div><figcaption class=\"embed__caption-container\">\n                              <a href=\"https:\/\/www.cbsnews.com\/video\/how-the-social-security-administration-plans-to-take-back-overpayments-to-americans\/\" class=\"embed__headline-link\" data-invalid-url-rewritten-http=\"\"><\/p>\n<p>          <span class=\"embed__icon\"><br \/>\n            <svg viewbox=\"0 0 32 32\" aria-hidden=\"true\">\n              <use xlink:href=\"#icon-video\"\/>\n            <\/svg><br \/>\n          <\/span><\/p>\n<p>          <span class=\"embed__headline\">How the Social Security Administration plans to take back overpayments to Americans<\/span><\/p>\n<p>          <span class=\"embed__video-duration\">04:24<\/span><\/p>\n<p>                      <\/a><\/p>\n<\/figcaption><\/figure>\n<section class=\"content__body\">\n<p>The Social Security Administration says Americans will no longer be able to change direct deposit and other banking information with the agency by phone, a practice it claims opens the door to fraud.<\/p>\n<p>&#8220;Approximately 40% of Social Security direct deposit fraud is associated with someone calling SSA to change direct deposit bank information. SSA&#8217;s current protocol of simply asking identifying questions by telephone is no longer enough to prevent fraud,&#8221; the agency\u00a0<a href=\"https:\/\/www.ssa.gov\/news\/press\/releases\/2025\/?utm_medium=email&amp;utm_source=govdelivery#2025-03-12\" target=\"_blank\" rel=\"nofollow noopener\">stated<\/a>\u00a0late Wednesday.<\/p>\n<p>Making changes to bank account information with SSA will now require recipients to use two-factor authentication with SSA&#8217;s &#8220;my Social Security&#8221; service or by visiting a local Social Security office to prove their identity. All other SSA telephone services remain the same, according to the agency, which labeled as &#8220;inaccurate&#8221; reports that it planned to get rid of telephone services entirely.<\/p>\n<p>The Washington Post had <a href=\"https:\/\/www.washingtonpost.com\/politics\/2025\/03\/12\/social-security-phone-doge-elderly-disabled\/\" target=\"_blank\" rel=\"nofollow noopener\">reported<\/a> plans were in the works to end phone service for the millions of Americans filing retirement and disability claims as Elon Musk&#8217;s DOGE cost-cutting team has targeted the agency for staff cuts of more than 12%.<\/p>\n<p>The newspaper more recently reported that the SSA had dropped its plan to end the phone service, instead opting to go forward with a more limited portion of its initial proposal.<\/p>\n<p>Without offering any evidence, Musk has claimed 150-year-olds were somehow collecting Social Security benefits and getting tens of millions of dollars of taxpayer money. President Trump repeated those allegations during his address to Congress last month.\u00a0<\/p>\n<figure class=\"embed embed--type-video embed--type-content_video is-video embed--float-none embed--size-medium \"><figcaption class=\"embed__caption-container\">\n                              <a href=\"https:\/\/www.cbsnews.com\/video\/fact-checking-trumps-claims-on-social-security-fraud-doge-cuts\/\" class=\"embed__headline-link\" data-invalid-url-rewritten-http=\"\"><\/p>\n<p>          <span class=\"embed__icon\"><br \/>\n            <svg viewbox=\"0 0 32 32\" aria-hidden=\"true\">\n              <use xlink:href=\"#icon-video\"\/>\n            <\/svg><br \/>\n          <\/span><\/p>\n<p>          <span class=\"embed__headline\">Fact-checking Trump&#8217;s claims on Social Security fraud, DOGE cuts<\/span><\/p>\n<p>          <span class=\"embed__video-duration\">06:19<\/span><\/p>\n<p>                      <\/a><\/p>\n<\/figcaption><\/figure>\n<p>The agency&#8217;s toll-free number has for decades served as the backbone for disabled and older Americans who don&#8217;t have internet access or have trouble navigating the web to access earned government benefits.<\/p>\n<p>SSA workers have in <span class=\"link\"><a href=\"https:\/\/www.cbsnews.com\/news\/social-security-benefits-services-trump-elon-musk-job-cuts\/\" target=\"_blank\" data-invalid-url-rewritten-http=\"\">recent days warned<\/a><\/span><br \/>\n that the Trump administration&#8217;s plan to <span class=\"link\"><a href=\"https:\/\/www.cbsnews.com\/news\/social-security-administration-offering-voluntary-buyouts-ahead-of-significant-workforce-reductions\/\" target=\"_blank\" data-invalid-url-rewritten-http=\"\">significantly downsize<\/a><\/span><br \/>\n the agency could harm their ability to provide service to the millions of retirees, disabled people and others who rely on the program.\u00a0<\/p>\n<p>President Trump vowed on the campaign trail not to touch the old-age and disability insurance program, which provides monthly payments to nearly 70 million people, or roughly 1 in 5 Americans.\u00a0<\/p>\n<p>    <!-- data-recirc-source=\"queryly\" --><\/p>\n<aside class=\"component list recirculation component--type-recirculation \">\n<p><h3 class=\"component__title\">More from CBS News<\/h3>\n<\/p>\n<\/aside>\n<p>    <!-- tags --><\/p>\n<div class=\"content-author\">\n      <a href=\"https:\/\/www.cbsnews.com\/team\/kate-gibson\/\" class=\"content-author__name\" data-invalid-url-rewritten-http=\"\">Kate Gibson<\/a><\/p>\n<div class=\"content-author__bio\">\n<div class=\"content-author__full-information\">\n<p class=\"content-author__text\">Kate Gibson is a reporter for CBS MoneyWatch in New York, where she covers business and consumer finance.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section><\/div>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6606220950177433\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- 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