{"id":109089,"date":"2026-11-11T19:43:52","date_gmt":"2026-11-11T19:43:52","guid":{"rendered":"https:\/\/site.itshrt.com\/worldnews\/united-airlines-bans-ai-agents-from-booking-flights-on-behalf-of-travelers\/"},"modified":"2026-11-11T19:43:52","modified_gmt":"2026-11-11T19:43:52","slug":"united-airlines-bans-ai-agents-from-booking-flights-on-behalf-of-travelers","status":"publish","type":"post","link":"https:\/\/site.itshrt.com\/worldnews\/united-airlines-bans-ai-agents-from-booking-flights-on-behalf-of-travelers\/","title":{"rendered":"United Airlines bans AI agents from booking flights on behalf of travelers"},"content":{"rendered":"<p> <script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6606220950177433\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- ItShrt World News -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-6606220950177433\"\r\n     data-ad-slot=\"1882483372\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\r\n<br \/>\n<\/p>\n<div id=\"\">\n<p>United Airlines said on Wednesday that it is banning artificial intelligence agents from making flight reservations on behalf of travelers, citing\u00a0<span class=\"link\"><a href=\"https:\/\/www.cbsnews.com\/news\/ai-agents-customer-bank-accounts-security\/\" target=\"_blank\" data-invalid-url-rewritten-http=\"\">security risks<\/a><\/span>\u00a0and the possibility that such actions could violate federal rules.<\/p>\n<p>Many consumers are turning to AI agents such as <span class=\"link\"><a href=\"https:\/\/www.cbsnews.com\/news\/meta-ai-agent-muse-shopping\/\" target=\"_blank\" data-invalid-url-rewritten-http=\"\">Meta&#8217;s Muse <\/a><\/span>and <span class=\"link\"><a href=\"https:\/\/www.cbsnews.com\/news\/sam-altman-openai-dots-chatgpt-agents-safety\/\" target=\"_blank\" data-invalid-url-rewritten-http=\"\">OpenAI&#8217;s dots <\/a><\/span>to complete tasks ranging from researching products and tracking down deals to making purchases.<\/p>\n<p>To make an airline booking, an AI agent requires access to a customer&#8217;s personal information, including credentials like payment information. United has a problem with that, saying that &#8220;sharing account credentials with personal, third-party, AI assistants can expose sensitive information, and actions taken by these tools may result in unintended purchases, account changes, or use of MileagePlus miles.&#8221;<\/p>\n<p>The carrier also said that using an AI agent to, for example, check in for a flight could violate federal regulations, including rules requiring travelers to verify in person that their luggage does not contain banned substances.<\/p>\n<p>&#8220;As a result, United is taking steps to restrict access \u2014 directly within our digital platforms and indirectly via travel agencies and aggregators \u2014 to prohibit use by unauthorized, third-party personal AI agents or assistants,&#8221; said the airline, which is updating its booking and ticketing policies to reflect the new rule.<\/p>\n<p>United&#8217;s new policy suggests the company wants to retain control over the customer booking process, said Henry Harteveldt, an aviation analyst at Atmosphere Research Group.\u00a0<\/p>\n<p>&#8220;United is saying they don&#8217;t want to add yet another, and potentially even more powerful, intermediary than they already face in terms of Google search, price-comparison metasearch sites and online travel agencies,&#8221; he told CBS News. &#8220;Flight searches cost airlines money, and undoubtedly United wants to avoid the expense associated with the surge of AI bot flight searches.&#8221;<\/p>\n<p>Other airlines are taking a different tack to the emergence of AI agents. For example, Southwest has made its flight inventory viewable to ChatGPT users, who can access the airline&#8217;s website through the AI app.\u00a0<\/p>\n<p>United fares will continue to be bookable through flight aggregators such as Kayak, Hopper and Google Flights, Harteveldt said, adding that &#8220;consumers shouldn&#8217;t find it any more difficult to find good fares on the airline.&#8221;<\/p>\n<p>&#8220;But by blocking the AI bots, United won&#8217;t make it any easier to find its fares, either,&#8221; he said.\u00a0<\/p>\n<section class=\"content__body--footer\">\n<p class=\"content__meta--editors\">\n      Edited by<\/p>\n<p>                                  <a href=\"https:\/\/www.cbsnews.com\/team\/alain-sherter\/\" class=\"byline__author__link\" data-invalid-url-rewritten-http=\"\">Alain  Sherter<\/a>\n                      <\/p>\n<p class=\"content__meta--contributors\">\n<p>                                  <a href=\"https:\/\/www.cbsnews.com\/team\/kris-van-cleave\/\" class=\"byline__author__link\" data-invalid-url-rewritten-http=\"\">Kris  Van Cleave<\/a><\/p>\n<p>        contributed to this report.\n    <\/p>\n<\/section>\n<p>  <!-- data-recirc-source=\"chartbeat\" --><\/p>\n<aside class=\"component list recirculation component--type-recirculation  component--type-recirculation-collection\">\n<div class=\"component__heading-wrapper recirc\">\n<h3 class=\"component__title\">AI: Artificial Intelligence<br \/>\n                          <a href=\"https:\/\/www.cbsnews.com\/feature\/ai-artificial-intelligence\/?intcid=CNI-00-10aaa3a\" class=\"component__view-more component__view-more--lg\" data-invalid-url-rewritten-http=\"\"><br \/>\n                More<br \/>\n                <svg viewbox=\"0 0 32 32\" class=\"icon__caret-right\" aria-hidden=\"true\">\n                  <use xlink:href=\"#icon-caret-down\"\/>\n                <\/svg><br \/>\n              <\/a><br \/>\n                      <\/h3>\n<\/p><\/div>\n<\/aside>\n<section class=\"content__body--footer\">\n      <!-- tags --><\/p>\n<section class=\"content__tags\">\n<p class=\"content__tags__label\">In:<\/p>\n<\/section>\n<\/section><\/div>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6606220950177433\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- ItShrt World News -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-6606220950177433\"\r\n     data-ad-slot=\"1882483372\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\r\n<br \/>\n<br \/><a href=\"https:\/\/www.cbsnews.com\/news\/united-airlines-bans-ai-agents-booking-flights\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>United Airlines said on Wednesday that it is banning artificial intelligence agents from making flight reservations on behalf of travelers,<\/p>\n","protected":false},"author":1,"featured_media":109090,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[2574],"class_list":["post-109089","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-us","tag-united-airlines"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>United Airlines bans AI agents from booking flights on behalf of travelers - World News<\/title>\n<meta name=\"description\" content=\"Using an artificial intelligence agent to make flight reservations poses security risks and could violate federal rules, according to United.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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